The majority of orders arrive on time, but we are officially obliged to say that deliveries could take up to 30 days if there are any delays in postal services, such as can occur during periods of heavy demand e.g. holidays and Black Friday.
'Next Day' deliveries to the UK are not made on weekends or bank holidays (but you can upgrade to Saturday Delivery if required). 'Next Day' orders placed on a weekend will be despatched the following Monday for arrival on Tuesday.
For security and 'peace of mind', we may at times, upgrade your postage to a 'signed for' option, this is at our expense, and you will not be charged any extra.
If there is a possibility of your country or customs taxing you on any orders, then we can't be liable for those I am afraid. However, for orders to the USA, we will cover customs duties and taxes for original orders of $800 or lower in value. VAT is included in all prices for goods sent within the EU.
Should your order be returned to us for any reason, we will happily re-send it to you, but we would require the postage fees for this service.
If your order hasn't arrived then it could be that it is held up with customs or postal officials. We advise UK customers to wait 15 days after the estimated delivery time, before we can assess whether we can refund or reship the items. Overseas customers will need to wait 30 days after the estimated delivery time, in order to take in to account any unexpected customs or postal delays. Any missing items or damage must be reported within seven days of receipt.